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Terms and Conditions

1. These terms

1.1. What these terms cover

These are the Terms and Conditions on which we supply products to you.

1.2. Why you should read them

Please read these terms carefully before you submit your order to us.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you have any questions about these terms, please contact us.

2. Information about us and how to contact us

2.1. Who we are

We are Mr and Mrs J Pimlott – a Partnership registered in England and Wales.   Our registered office is Park Hill Farm, Hales, Market Drayton, Shropshire, TF9 2QA.  Any reference to “we” means Park Hill Farm.

2.2. How to contact us

You can contact us by calling us on 07450 358 812 or by e-mailing us at

3. How we may contact you

If we have to contact you, we will do so by any of the following methods; telephone, text message (SMS), Facebook Messenger, e-mail or by post. 

4. Our contract with you

4.1. How we will accept your order

Our acceptance of your order will take place at the point you receive the automated email from us confirming your order. At which point a contract will come into existence between you and us.   

4.2. If we cannot accept your order

If we are unable to accept your order for any reason, we will get in touch as soon as possible and refund any monies paid accordingly if there is no suitable substitute.

4.3. Your order number

We will assign an order number to your order and tell you what it is, via email, when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your order.

4.4. We only sell to the UK

Our website is solely for the promotion of our products in the UK and specifically within a 30 mile radius of TF9 2QA.

5. How long is our Meat Box Contract?

When you order your first meat box from us, it is on the understanding that this first box will be the start of an agreement to deliver the selected box on a regular basis.  You can choose the frequency of the delivery.

This will continue until you cancel the agreement by telephone to 07450 358 812 or by email to

If you want to cancel your order and any future orders, please provide at least 14 days’ notice before your delivery date is due, by phone or email (as above) to avoid a payment being taken.  Your order will continue to be sent until you have received a formal confirmation of cancellation from us.   

6. Our products

6.1. Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only and may include recipe suggestions or other items not included in your order.   Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images. 

Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.  You will not be charged or refunded for variations in weight of products within this tolerance.

6.2. Product packaging may vary

The packaging of the product may vary from that shown on images on our website.

6.3. Packaging will keep perishable goods safe for 12 hours

Perishable goods must be refrigerated and consumed within 12 hours of despatch – in line with the dates on the packaging, or frozen for future use.

7. Your rights to make changes

If you wish to make a change to the product you have ordered, please contact us.   At this point we will let you know if the change is possible and how this change affects the price of the product, the timing of supply or any other specifics of the order.  We will ask you to confirm whether you wish to go ahead with this change before proceeding and will require confirmation by email to

8. Our rights to make changes

8.1. Minor changes to the products

We may change the product or cancel the order if there are changes in relevant laws and regulatory requirements.   We will contact you by telephone or email to let you know of any change or cancellation required by law or regulation.

8.2. Substitution of products

Where you have ordered a product which we cannot provide (by way of example, because it is a perishable product which would not be edible by the time it is delivered to you) we may, at our sole discretion, provide a substitute of that product which we believe to be similar or materially identical to the product you ordered. You will not be charged additional fees for substituted products.   Before making a substitution we may attempt to contact you by telephone or email to confirm the substitution with you.

9. Providing the products

9.1. Delivery costs

The costs of delivery will be as displayed to you on our website.

9.2. When we will provide the products

During the order process we will let you know when we will provide the products to you.  For deliveries, products ordered by the 18th of the month will normally be delivered by the 10th of the following month.  For collections, products ordered by the 18th of the month can be collected at the next Stone Farmer’s Market (the first Saturday of the following month), or from Park Hill Farm from the 5th of the following month.

We do reserve the right to adjust these dates. Up-to-date information on forthcoming delivery and collection dates can be viewed by clicking “Delivery dates” in the menu bar.

9.3. We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

9.4 If you are not at home when the product is delivered

If no one is available at your address to take delivery of your order it will be left at a safe and convenient place, which you can specify to us in your order.  If the products cannot be left at a safe and convenient location, or you are not in, we will leave your products either:

9.4.1. with a neighbour; or a place which we determine to be suitable

We will put a handwritten card through your letterbox advising where and at what time we have left your meat box. We take no responsibility for any lost or damaged products if either 9.4.1 or 9. 4.2 happens, or there is no one at the address you have provided at the delivery slot you have selected to accept your order or if you fail to specify a safe and convenient location.

9.5. When you become responsible for the product

The product will be your responsibility from the time we deliver the product to the address you gave us, or take any of the steps outlined at 9, 9.4.1 and 9.4.2.

9.6. When you own the goods

The products which form your order become your goods once we have received payment in full.

9.7. What will happen if you do not give the required information to us

We may need certain information from you so that we can supply the products to you, for example, delivery instructions.   We ask for this information when checking-out on our website. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 4.2. will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

10. Your rights to end the contract

10.1. You can always end your contract with us

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or mis-described you may have a legal right to end the contract, see clause 10.2.
  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2. 
  • If you have just changed your mind about the product, see clause 11.1.  
  • If you are within the timeframe for cooling-off, see clause 10.3.  This may be subject to deductions and you will have to pay the costs of return of any goods;
  • In all other cases (if we are not at fault and there is no right to change your mind), see clause 10.5. 

10.2. Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to;
  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • you have a legal right to end the contract because of something we have done wrong.

10.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.4. When you don’t have the right to change your mind

You do not have a right to change your mind in respect of:

  • products which are perishable products (such as raw meats);
  • products sealed for health protection or hygiene purposes, once these have been unsealed after delivery;
  • any products which become mixed inseparably with other items after their delivery.

10.5. Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind (see clause 10.4)  you can still end the contract before it is completed, but you may have to pay us compensation.   A contract for goods is completed when the product is delivered (regardless of whether you are in to receive the delivery or not).   If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of you ending the contract.

11. How to end the contract with us (including if you have changed your mind)


Tell us you want to end the contract

To end the contract with us, please let us know by doing one of the following:

  • Call us on 0745 0358 812 or e-mail us at
  • Please provide your name, home address, details of the order and, where available, your phone number and e-mail address.

Please note that if you wish to end the contract before products are despatched, we must receive notice from you at least 14 working days before your selected delivery date.

11.2. Returning products after ending the contract

If you end the contract for any reason after products have been despatched or they have been delivered you may not return any perishable goods (including, but not limited to meat and eggs) and you will be charged for these, but if you wish to return any non-perishable goods you may do so, either in person or in suitable packaging to us at Park Hill Farm, Hales, Market Drayton, Shropshire. TF9 2QA . Please call us on 0745 0358812  to advise if you are returning the goods and as long as the goods are received back in a re-saleable state we will process any refunds due as soon as we can.

11.3.How we will refund you

We will refund you the price paid for the products including delivery costs, by the method you used for payment.   However, we may make deductions from the price, as described in clause 11.4. 

11.4. Deductions from refunds

If you are exercising your right to change your mind this must be done at least 14 days before your delivery date for perishable goods.

If you are not satisfied with the goods, perishable or otherwise on the day of delivery, please telephone 0745 0348 812.   We will be happy to discuss a refund if appropriate.

We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in a shop.   If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. If we have provided free of charge delivery, there will be no refund for delivery cost.

11.5. When your refund will be made

We will make any refunds due to you as soon as possible.

12. Our rights to end the contract

12.1. We may end the contract if you break it

We may end the contract for a product at any time by writing to you if:

  • you do not make any payment to us when it is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, delivery information; or
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

12.2. You must compensate us if you break the contract

If we end the contract in the situations set out in clause 10.2,  we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.

13. If there is a problem

13.1. How to tell us about problems

We want you to be completely satisfied with the products you order from us. If you have any questions or if for any reason you are not happy with your goods, please contact us.  You can call us on 0745 0358 812 or by e-mail us at  We will do our best to resolve the situation and respond as quickly as possible.

Refunds or product replacements are made entirely at our discretion.

13.2. Summary of your legal rights

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

  • up to 30 days: if your item is faulty, then you can get a refund.
  • up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

For the avoidance of doubt, perishable products (such as meat), once dispatched for delivery, cannot be returned.

14. Price and payment

14.1. Where to find the price for the product

The price of the product will be the price indicated on the order pages when you placed your order through the website. There is no VAT on raw meat products, but  if we charge for delivery, this will have VAT at the current rate included. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.2. for changes to prices.

14.2. Change to prices

We reserve the right at any time to change the prices (including delivery charges) quoted to you in order to; in our own judgement;

  • correct errors or omissions or reflect any alteration to the Goods requested by you
  • reflect any increase in the costs of completing the Contract including, but not limited to increases in costs of production, transport charges and insurance
  • reflect variations in tax or duty or alterations of exchange rates or
  • manage any other unforeseen event beyond our control

14.3. When you must pay and how you must pay

We accept payment by Master Card, Visa, Visa Delta and Switch.  You must pay for the products before we despatch them. If you have subscribed to receive products on a recurring basis, we will take payment from the payment details you provide to us 14 days before the date of despatch.

14.4. What to do if you think an invoice is wrong

If you think an invoice is wrong, please contact us promptly to let us know.

15. Our responsibility for loss or damage suffered by you

15.1. We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.   Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2.  We are not liable for business losses

We only supply the products for domestic and private use.   If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. How we may use your personal information

16.1. How we will use your personal information

We will use the personal information you provide to us:

  • to supply the products to you;
  • to process your payment for the products; and
  • if you gave your consent to do so during the order process, to inform you about similar/complimentary products that we or third parties provide, but you may stop receiving these at any time by contacting us.

16.2. Sharing information with third parties

We will only give your personal information to third parties where:

  • the law either requires or allows us to do so; or
  • you have agreed that we may share your information with third parties.

17. Other important terms

17.1.We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation.

17.2. You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3. Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4. If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately.   If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5. Even if we delay in enforcing this contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.   For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

17.6. The law that applies to this contract and where legal proceedings can be brought

These terms are governed by English law and you can bring legal proceedings in the English courts.   If you live in Scotland you can bring legal proceedings in either the Scottish or English courts.

Last updated:  13 May  2020

We love hearing from our customers, so thank you for getting in touch about an order.

We spend  a lot of time looking after our wonderful animals, but we’ll be in touch with you as soon as we can.

Pat and John Pimlott