General Data Protection Regulation (GDPR) 2019
Visitors to the www.parkhillfarm.co.uk website have a right to know what personal information is being collected from them, by automatic trackers placed within the website by our website developer.
No personal information, such as name, address, telephone number or other details are collected by Park Hill Farm’s website, UNLESS you place an order. By placing an order you are giving Park Hill Farm permission to have access to the information needed to perform the transaction or service.
For example, if you wish to pay for meat by credit or debit card for a monthly meat box subscription this information will be collected by our payment provider “Square”, but will be stored and used in the following months.
Whilst placing your order, it will be necessary for us to have your chosen place of delivery for the meat so we can carry out this transaction. We shall also need your phone number, and address of where your credit/debit card is stored.
Online Privacy Statement
There is a full privacy statement below which you are free to read – however this section provides a summary of what data we collect and what we do with it in simple and straightforward terms. If you have any questions at all, feel free to email us on firstname.lastname@example.org.
We use Google analytics to collect data on the number of visitors to our site and what they do when they are there. For example, if 100 people viewed our home page and then 86 of them viewed an individual product, we can see that information. We also review how long people stay on our site and broadly, where they come from down to a regional level. We do not store or collect any data on IP addresses or use that data to identify individuals. Although this information is available through Google analytics, it is not used or processed by us. We use the data we collect to alter our website on a general level. We do not, at present, tailor the site to individuals.
We collect the names and addresses of our business and personal customers (customers who contact us in their personal capacity from their home or non-business address) as well as their contact details for the purposes of dealing with them on a day to day basis. This is necessary if we are going to be able to deliver on our customers’ requirements. All customer data is stored for 7 years after which it is securely destroyed (shredded). We also sometimes send our customers a monthly email newsletter, and Christmas cards, from which they are free to unsubscribe.
You can opt out of receiving any contact, other than that mandated by our contractual obligations, by clicking here.
We source and collect the details of businesses, individuals within those businesses and personal customers for the purposes of marketing. We send out email newsletters, direct mail and make sales calls from time to time. This is done on the basis of legitimate business interest. It is in our interest to communicate with businesses and personal customers in our area to sell our products, and it is in their interests to receive our communications.
You can opt out of receiving any communications by clicking here.
As a cattle farm providing meat for sale to the general public and businesses from our farm, and mobile locations, and offering schools and groups the right to visit us to learn more about the farm, either on a residential or day basis, we receive and manage databases from our customers for the purpose of marketing. So, customers will send us, for example, a list of emails to send out information to them. We make every effort to minimise the data we receive, with a policy of only storing data that is necessary. We process this data, for emails and mailing through selected suppliers, who we have performed due diligence on and can confirm they abide by GDPR or have security in access of, or acceptable to GDPR compliance. We also have access to customer websites, and so have access to leads, customers and subscribers to those sites.
You have the right to be forgotten by us. If you want to be forgotten, please click here. We will remove all the data we hold other than what is required under our contractual obligations. We will not communicate with you. However, you should be aware that by being forgotten, should your details be passed to us or you make a new enquiry, we will neither hold, nor have access to data about you. We also need to store some data, in a secure place, to ensure that we remember your request to be forgotten (for example should we need to restore systems from a backup, we need to know, to remember, that you wanted to be forgotten).
As part of handling and processing your data we have a designated Data Controller and they are your first point of call should you have any issues or questions about what we do, or why we do it.
Our Data Controller is: Mr and Mrs J Pimlott
The Data Protection Officer is Mrs P Pimlott
The data controller is for
Mr and Mrs J Pimlott, Park Hill Farm, Hales, Market Drayton, Shropshire. TF9 2QA
Privacy – your rights and further details
Your Right to be informed
The Data Controller is: Mr and Mrs J Pimlott
The Data Protection Officer is: Mrs P Pimlott
The Data Controller is for: Mr and Mrs J Pimlott, Park Hill Farm, Hales, Market Drayton, Shropshire. TF9 2QA, email@example.com
How we collect your data
We collect your data from phone calls, emails, appointed representatives and in the case of Businesses; web search engines, directories and websites. We also collect data from our customers.
Lawful basis of our processing
We process data under our contractual obligations to our customers, and under our legitimate business interests. Contractual Obligations – it is necessary for us to process your data to deliver on our contractual obligations. Legitimate business interest – it is in our legitimate business interest to keep you informed of our products with the purpose of retaining your custom for the future, or, if you are not currently a customer, for the purposes of potentially supplying you with our products.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We collect a range of data
Information required to deal with our customers and process their data. We also collect contact details (e.g. email address, phone number, address).
We may share this data with third parties (share, not sell) such as passing on your email only if you have asked us to.
We do not transfer data outside of the UK or EEA. However by the nature of the Internet, the personal data you supply through this website may be sent electronically to servers anywhere in the world, Google analytics data for example. It may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. Any transfers of the data outside the EEA it will ensure that all reasonable security measures are taken and that any third party processers will be required to process the data in accordance with GDPR.
We retain all data for 7 years from last purchase or last contact, after which it is securely destroyed. We do this to comply with Health and Safety, Food Hygiene, HMRC and end of year Tax accounts. This does not mean we will keep contacting you if you are not actively buying from us in the last 2 years.
You can find more information on your individual rights on the ICO website.
You can withdraw your consent for any aspect of our data processing at any time by contacting us by email or phone. Please be aware that we must process and maintain data to support contractual obligations to you and to third parties so withdrawing your consent will not necessarily mean your data is deleted. We will retain what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again – so we have a record that you have asked us not to process your data
The data we hold comes from two sources: for our customers it comes from the customers themselves. For our business contacts it comes directly from them, or from publicly available sources including the internet. Our customers also supply us with their data for the process of marketing.
In order to provide you with the best, tailored experience of our site we will need to place small text files, or ‘cookies’, on your computer. Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks – such as remembering that you are logged in as you move from page to page, or to pre-load your personal details into forms to save you time.
We also track cookies anonymously to fuel our site analytics and learn how to improve your experience and hone the relevance of our products and services.
You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work.
External links to any site other than ours are not our responsibility – obviously we cannot control how any other business handles your data.
You can rest assured that all of your personal data is kept secure. Unfortunately, no data transmission over the Internet is guaranteed 100% secure, but we do take appropriate steps to protect the security of your personal data as required under our obligations under GDPR.
We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please email firstname.lastname@example.org
We reserve the right to, in the future, use Google AdWords Remarketing to advertise ourselves across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our website you have viewed by placing a cookie on your internet browser. The cookie does NOT in any way identify you or give access to your device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
This Policy was updated on 13 May 2020.