Frequently Asked Questions

1. Do I have to sign up for a regular delivery (subscription)?

No, you do not have to sign up for a regular delivery / subscription.

If your order is over £60 we offer FREE delivery within a 30 mile radius of the farm. If your order is under £60 you will need to collect it from The Farm or Stone Farmers Market.

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2. Is there a minimum spend?

There is no minimum spend.

But… if you spend under £50 you will have to collect the order from The Farm or Stone Farmers Market. If you spend £50 or over we offer free delivery within a 30 mile radius of The Farm.

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3. Is there a delivery charge?

Not if you spend £60 or over – we offer free delivery within a 30 mile radius of The Farm.

If you spend under £60 you can collect your order from The Farm or Stone Farmers Market.

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4. How can I cancel my order?

Please telephone us on 07450 358 812 or email us at beef@parkhillfarm.co.uk. All cancellations of orders MUST be received by 18th of the month prior to the order being delivered. We will confirm all cancellations by email or phone.

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5. I’m going on holiday when my order is due to be delivered. Can I suspend my delivery?

Not within the website, no.

Please telephone us on 07450 358 812 or email us at beef@parkhillfarm.co.uk and we’ll try and help the best we can, but any cancellations of the order will need to be received by 18th of the month prior to the order being delivered. We will confirm all cancellations by email or phone.

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6. How secure is the payment system?

We use the Extended Validation SSL which ensures the highest level of security when collecting and storing card details and personal information. All transactions are processed through Square – our payment provider.

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7. Where and when do you deliver?

We deliver anywhere within a 30 mile radius, by road, from TF9 2QA once a month on any of the 7 days in a week. We personally deliver our boxes – wherever they go, we go! If you’re not sure whether we can deliver to you, just put your postcode into the checker at the bottom of this page to check.

Our delivery times are usually between 9am and 6pm, depending upon the route and number of orders. We cannot specify a time, but will text and/or email you whether it will be am or pm. On the order form there is a place to add your special delivery instructions, such as “behind the white gate” or “please leave with No 12”.

When ordering you can also nominate to have your box delivered to your work address.

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8. What if I’m not home for my delivery slot?

If you are not home and no delivery instructions are left, or the driver is unable to follow your instructions, the parcel will be left in a safe place at the delivery address*.

*We cannot leave parcels under any parked vehicle, or in an area with any shared access. In the event that there are no suitable alternatives to the above we may not be able to deliver your parcel.

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9. How soon can I receive my order?

If your order is received on or before the 18th of the month before delivery, you will receive your order by the 10th of the following month. Our meat is butchered, picked and packed to order on a monthly basis.

Our delivery schedule will be displayed on the website.

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10. Can I collect my order from the farm?

Yes – feel free!

We don’t have a big farm shop so we are only able to offer order collections, but if you call us we will do our best to help out. The best number to call is John’s on 07966 4640312 as he always knows what we have in stock, and when the next stock will come into the farm shop.

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11. Is your packaging useful and environmentally sound?

Our meat is packaged fresh in a controlled atmosphere for a longer shelf life. It arrives in vacuum packs or trays to make it easy to pop into your fridge or freezer and reduce the amount going to landfill.

Our boxes are cardboard and will have a thermal lining to help keep the temperature low for longer. We can recycle these for you if you don’t want them. The frozen water coolers are easy for you to use again with your own picnics.

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12. How can I make changes to my personal details?

Log into your account then click onto the ‘Your Account Details’ section and amend them.

Last updated: 06 December 2025

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